MEMO - Issue #165
The Magic That Makes Customer Experiences Stick
The most memorable experiences are suffused with emotion — not extra features or value for money.
Culture Eats Strategy: Nucor's Ken Iverson on Building a Different Kind of Company
What made Nucor different and great under Kenneth Iverson?
Digital Success Requires Breaking Rules
Top-down management is good for building operational excellence but not rapid innovation.
UX: do less, but with feeling - UX Collective
We were all taught (or have learnt) that there are two parts to experience: ‘What do users need to do?’ (Pragmatism) and ‘How do users want to feel?’ (Hedonism). This UX balancing act is no longer…
How automation will impact jobs: the optimistic version
Machines, you may have heard, are coming for all the jobs. But don’t head to your bunker quite yet.
The 50 best workplaces for innovators
Most companies these days claim to embrace innovation. Fast Company collaborated with Accenture to identify 50 organizations that actually cultivate big ideas and encourage experimentation.