MEMO - Issue #167
The early internet is breaking - here’s how the World Wide Web from the 90s on will be saved
The Untapped Power of Vulnerability & Transparency in Content Strategy
In marketing, transparency and vulnerability are unjustly stigmatized. The words conjure illusions of being frightened, imperfect, and powerless. And for companies that shove carefully curated personas in front of users, little is more terrifying than losing control of how people perceive the brand.
Building a culture of continuous learning: what it means : Modern Workplace Learning Magazine
The American Scholar: Solitude and Leadership
If you want others to follow, learn to be alone with your thoughts.
Scrap the user persona. Replace it with the storyboard. | Inside Design Blog
Designing empathically at scale is one of the most vexing problems of the design process. It’s time to get creative.